Job description
We’re looking for people who put their innovation work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, basic product questions
- Receive and process domestic standard distributor orders via fax, electronic via JDE system, phone and email for assigned functional area/brand
- Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters
- Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof of delivery and/or expediting shipment as needed.
- Identify key components to assist customers in part replacements
- Ensure all customer requests are responded to in a timely and professional manner
- Maintain high level of performance by meeting team key performance indicator (KPI) goals
YOU HAVE:
- Associates degree preferred or equivalent work experience
- Customer service experience in a call center and/or manufacturing environment preferred
- Skill in identifying root causes of routine problems/issues by asking probing questions and develop recommendations for resolution
- Skill in handling multiple tasks/projects in a fast paced team environment in a self-directed manner
- Skill to learn and retain product knowledge for use in day to day responsibilities
- Ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers situation
- Ability to build and maintain effective work relationships across functional areas
- Ability to demonstrate a demeanor that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Adheres to the highest level of professionalism by demonstrating honesty, integrity and maturity.
- Strong written and verbal communication skills, and collaborate with people at all levels within the organization and outside the organization
- Ability to adapt to rapidly changing business circumstances and thrive in a constantly changing business environment
PHYSICAL AND ENVIRONMENTAL ABILITIES:
- Much of the work will be in a normal call center office environment. The ability to answer a high volume of calls and clearly and comfortably view, interpret and process information via a computer monitor for extended periods of time during normal working hours is required. Some overtime may be required.
WE HAVE:
- A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- We are a $2.5 billion, high-performance electrical company with a dedicated team of 9,500+ people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees
#LI-AW1
#LI-Hybrid
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.