Job description

Do you love working with and helping others?

We do too. Leixir strives to help our customers and employees enjoy life, one smile at a time. We have an amazing team of dedicated and passionate people who enjoy being a part of that journey for our customers. With a focus on a world class experience, you will find our customer relationships to be highly rewarding.

What you do

• Greet current and potential clients, suppliers and other contractors/consultants and serve as the initial method of incoming communication
• Answering and handling inbound calls from external and internal customers and responding to customer inquiries and complaints
• Providing accurate and timely information to inbound callers regarding Leixir’ s service and product information, including but not limited to fee schedules, company policies, ETA’s
• Completing call reports and logs as necessary; updating details of comments, inquiries, complaints and actions and documenting within appropriate database
• Gain familiarity with Sales, Marketing and product initiatives to direct incoming questions and serve as a source of information when necessary
• Communicating with clients and inter-departmental staff on case details, issues, and non-conformances
• Represent the company well in interactions with clients and the public
• File records, correspondence, reports, and other documents as required and in accordance with established department procedures
• Work collaboratively with the Client Experience team to achieve key performance indicators and company wide strategic goals

What you bring

• Knowledge of principles and processes for providing customer service including customer needs assessment and meeting standards
• Ability to handle multiple tasks simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Computer skills with MS Office products
• A general understanding of the dental industry is preferred
• Minimum of 2 years of customer service experience, emphasis in a call center environment preferred
• Bilingual English and Spanish required

What we offer

• Competitive starting wage of $17/hr
• A work environment fueled by the “work hard, play hard” mentality
• A commitment to professional development, opportunity, inclusion and diversity
• Monthly employee appreciation events

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pearl, MS 39208: Reliably commute or planning to relocate before starting work (Required)

Language:

• spanish (Preferred)

Work Location: One location

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