Job description
A client of ours, located near Saddle River NJ, is seeking a Customer Service Representative to join their growing team!
Job Responsibilities:
- Assist customer with online transactions.
- Input client notes following email and calls with client.
- Nurture client relationships and build a rapport with new clients.
- Answer inbound service calls and make outbound service calls.
- Consistent follow up on client calls, emails, inquiries, requests, timely and accurately.
- Assist customers with online applications and online payments.
- Handle customer issues.
- Follow up on online quotes to inform customers of the benefits of our products and pricing.
- Complete sales transactions and processing of payments.
- Practice Customer focus, collaboration, and communication with team
- Retains up to date knowledge of company products
- Performs additional duties as required and or requested.
Schedule:
- 8:30am – 5:30pm, Monday through Friday (in office)
Qualifications:
- Must have a BA or BS.
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