Job description

Customer Service Representative

Located in Wolcott, IN

Must meet job qualifications and have experience relevant to the job description

Who are we?

Egglife Foods is going against the grain to help modernize nutrition and reimagine the future of food by harnessing the power of eggs to transform traditionally flour-based foods. The company was created in 2017, motivated by a desire to eat healthier without sacrificing taste. Two years and over 2000 recipes later, Egglife Foods was born. Our debut product, egglife® wraps are made with egg whites and just a few simple ingredients to deliver superior taste and nutrition. They are The Perfect Wrap™ for consumers looking for a low-carb, high protein alternative to traditional tortillas.

Egglife Foods is experiencing tremendous growth and success, and we’re just getting started. Over the past 18 months in market, egglife has achieved:

• Category leadership in healthy, refrigerated wraps with 70%+ share of category
• #1 new dairy item launched in CY20 across myriad of US grocers & #1 new item across all categories in Natural Retailers, National Grocery, Regional Grocery, and Lighthouse Independent Grocers
• Exceptional growth from 381 to 7,289 retail locations nationwide in 12 months
• 2020 Gold Stevie Award winner for Best New Product

To learn more visit us at www.egglifefoods.com.

Summary

As the brand is growing, so is our team! Egglife Foods is looking for a talented and experienced Customer Service Representative (CSR) to join the team. The CSR will report to the Warehouse Manager, a role currently held by Ian Guess. This position will be primarily responsible for coordinating customer orders and assisting in resolving customer issues on a daily basis.

Who are you?

· A process driven person willing to create structure out of chaos.

· A team player willing to roll up their sleeves and do what is necessary to support the fast growth of our team and organization.

· Naturally curious: asking questions to identify opportunities and challenge status quo

· A team-oriented individual of high integrity with the ability to build and maintain strong working relationships with customers and across all internal departments.

· Strong critical thinker & problem solver

· A genuine person who embraces optimism with a personal commitment to health & wellness and is eager to help shape our company.

Essential job functions

· The Customer Service Representative will own the customer PO process from start to finish.

· Receive and validate customer orders/PO’s

· Follow-up with customer on issues with their orders/PO’s including:

o Incorrect order quantity

o Incorrect requested delivery date

· Enter Customer orders/PO’s into system (Oracle)

· Communicate customer orders to Shipping & Warehouse team

· Work with Shipping & Warehouse team to expedite customs orders as needed (with proper approval from manager/Sales/Chief Sales Officer

· Communicate all shipment issues to Customer, i.e. short ship versus PO

· Follow-up on all customer inquiries including:

o Order changes

o Delivery date changes

o Status of delivery

· Track Customer Orders

o Reporting/tracking

§ Orders by customer, sku, quantity, time

§ Case fill rate

§ On time and In Full

o Confirm customer deliveries

· Ensure successful resolution of all Customer issues

· Work hand-in-hand with the Freight Coordinator to ensure accurate on-time order fulfillment.

· Serve as the backup for the Freight Coordinator position.

Qualifications

· Associates degree in business or related field is preferred (however, relevant applicable work experience in customer service will also be considered).

· The role involves substantial, direct interaction with internal and external customers. Therefore, this position requires strong customer service, organizational skills, and proper email and telephone etiquette.

· The role requires the ability to read, write and communicate orally and in writing.

· The position requires strong problem-solving ability.

· This position relies heavily on PC usage and telephone interactions. Therefore, demonstrated proficiency/ PC knowledge and use of Microsoft Office software are required.

· The role requires the ability to contribute to the department’s clerical needs such as light filing, etc.

· The position requires the ability to work in a professional call-center environment, sitting for long periods of time, and using the telephone and computer.

· Bi-lingual capabilities in English and Spanish are not required but are strongly desired.

Egglife Foods is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identify, religion, national origin, age, disability, military status, or any other basis protected by law.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

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