Customer Service Representative

Bay Shore, NY, US

Job Description

Duro Dyne National Corporation is seeking dynamic individuals to become part of our winning team. If you are a highly motivated, team player who is interested in an exciting career with a global leading manufacturer then this job is for you!

Established in 1952, the Duro Dyne National Corporation, a subsidiary of NSi Indrusties, has evolved into the leading manufacturer of sheet metal accessories and equipment for the HVAC industry. For over 70 years, Duro Dyne has expanded its plant locations and now employs over 200 people. Duro Dyne National Corporation is committed to providing superior quality and unparalleled dedication to all aspects of our business. We believe every employee contributes to the success and growth of our company. As an employee at Duro Dyne, you reap the benefits of being part of an expanding company that still maintains a progressive employee culture and atmosphere.

The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues.

Job Duties

• Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email
• Provide information about the products and services, pricing, order status, billing, returns and credits
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Ensure accurate and timely distributor order processing
• Confirming pricing, item number/description and quantities are correct
• Ability to research issues independently to determine root cause and corrective action needed
• Demonstrate follow up action with customers, distributors, sales force, and end users
• Provide continuous and responsive support to sales force
• Ability to work with other departments such as Shipping, Production, Purchasing, and Technical Service
• Shared reception responsibilities
• Heavy filing, contract updates, data entry backup, special projects as needed.
• Other duties as assigned

Skills & Qualifications

• Strong interpersonal and communication skills, written and verbal
• Must have strong ability to prioritize, multi-task and problem solve
• Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment
• Ability to build rapport with clients
• Proficiency in Microsoft 365
• Positive and professional demeanor

• Must be able to work 5 days a week 8am-5pm. (this is not a remote position)

Education:

Experience:

Physical Requirements - Essential

• Prolonged periods of sitting

• Strength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time.

Benefits

• 401(k)
• 401(k) matching
• Quarterly Profit Sharing
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Dependent spending account
• Company Paid Life insurance & AD&D
• Short- & Long-Term Disability
• Paid time off & Paid Holidays
• Employee referral program
• Company BBQs and other team events

Duro Dyne National Corporation maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.

Duro Dyne National Corporation is proud to be an EEO employer M/F/D/V.
The Duro Dyne National Corporation is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Job Type: Full-time