Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD!

The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with customers after the sale. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Associate's or Bachelor's degree preferred.

RESPONSIBILITIES:

• Providing support to both internal and external customers
• Responding to email and phone inquiries
• Accounts receivable functions
• Manage customer invoicing
• Assist with special projects as needed

COMPETENCIES:

• Excellent customer service skills and positive attitude
• Effective communication skills; must be a good active listener
• Strong problem-solving and critical- thinking skills
• Strong ability to handle challenges
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills; Microsoft Office, Google Applications, and other software programs

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Experience

• 2 - 3 years: Customer Service/ Administrative Experience

Education

• High School or better

• Bachelors or better
• Associates or better

Behaviors

• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization