Job description

Job Details
Description

Dixon is looking for a Customer Service Representative to join our team in Houston, TX!

The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with customers after the sale. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Associate's or Bachelor's degree preferred.

RESPONSIBILITIES:

• Providing support to both internal and external customers
• Responding to email and phone inquiries
• Accounts receivable functions
• Manage customer invoicing
• Assist with special projects as needed

COMPETENCIES:

• Excellent customer service skills and positive attitude
• Effective communication skills; must be a good active listener
• Strong problem-solving and critical- thinking skills
• Strong ability to handle challenges
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills; Microsoft Office, Google Applications, and other software programs

The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

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