Job description
CLIENT SERVICES REPRESENTATIVE
At Berthoud Animal Hospital we pride ourselves on providing excellent patient care to the residents of Berthoud and surrounding communities. As a 4 DVM small animal and exotic practice, we live by our core values, practice low stress medicine, and emphasize client education as the best means to provide gold-standard patient care.
We are looking for a Full-Time client service representative to join our team.
Berthoud Animal Hospital’s Core Values include:
- Excellence: Make the client feel welcome, important, and valued. Convey the value of our services, skills, and facility to our clients. Offer best medicine to every patient, every client, every time!
- Growth Mindset: Maintain a level of passion. Continue to make personal and professional growth a priority. Support new services and practices offered in the hospital.
- Compassionate: Seek to understand how others feel. Be kind to coworkers, clients, and patients. Assume positive intent.
- Communication: Communicate effectively with clients and each other using appropriate place, time, tone, and language. Keep the focus on fixing problems and adjust accordingly for a positive resolution.
- Team Player: One mission, one team. Show up mentally and physically ready for your shift. Be competent to do your job. Anticipate the needs of others. Be flexible and willing to help. Be willing to listen and offer support.
We are seeking a candidate who will embrace our core values while demonstrating the qualifications and skills listed below.
Qualifications:
- High School Diploma or equivalent
- MS Office familiarity
- AviMark Veterinary Software knowledge is a plus
Skills:
- Excellent communication and customer service skills
- Seamless phone etiquette, using a multi-line phone system
- Detail-oriented
- Efficient in tasks
- Organizational skills
- Energetic ability to handle and execute multiple requests simultaneously
- Tactfully manage high stress and emotional situations
- Be honest and accountable
- Desire to improve professionally and personally
Compensation: $14/16 hour DOE
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee pet discount
- Flexible schedule
- Health insurance
- Health savings account or flexible spending account
- Life insurance
- Paid time off
- Vision insurance
- Uniforms
- Paid parental leave
*Not all benefits are provided to part-time employees
To apply:
- Accepting full-time candidates. Please email resume.
- Hired candidates are required to complete a pre-employment, nationwide, criminal background check
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Berthoud, CO 80513: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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