Job description

Customer Service Representative

The Customer Service Coordinator (CSC) position is responsible for providing exceptional service and communication to both internal and external customers in a professional manner. The CSC partners with other roles within the operations team to support client objectives and provide effective solutions to customer needs. This role is responsible for handling inbound inquiries via phone, email, and web formats with the objective of one-call resolution. The CSC will facilitate and resolve issues with product, order and service needs and ensure accuracy and maintenance of department databases and systems.

Job Responsibilities

• Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
• Partner with client facing field roles to deliver a responsive and cohesive client management experience.
• Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids & promoting current promotions.
• Mitigate client loss by identifying At Risk clients & initiating client retention action plans to address loss of client engagement, repeated service issues, and poor client satisfaction.
• Facilitate a positive delivery experience through establishing & maintaining client route assignments, delivery schedules & appropriate delivery frequencies.
• Enable inter-departmental & client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
• Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
• Identify, manage, and carry out company service programs to ensure 100% process compliance.
• Alert management to service concerns not resolved in a timely and acceptable manner.
• Performs other duties as the need arises or assigned in accordance with scope of activities enumerated above.

KNOWLEDGE, SKILLS & ABILITIES:

• Solid understanding of customer service processes including handling complaints, inventory or product availability, & service issues
• Ability to take initiative & demonstrate a sense of urgency

• Excellent interpersonal skills to include answering phones & responding via email
• Validated worth ethic, positive demeanor & a great teammate who enjoys a challenge
• Ability to work with all company software used to manage & maintain customers
• Excellent analytical & problem solving skills, with an attention to detail
• Capable of completing one-call customer resolution
• Must have the ability to understand & drive all company service programs

EXPERIENCE:

• Two years of customer service experience in a fast paced, high-volume environment.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: On the road

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