Job description

ANIMAL HOSPITAL OF SOQUEL is currently seeking to fill Part-Time and Full-Time positions!

If you are an experienced CUSTOMER SERVICE REPRESENTATIVE then we would like to hear form you!

We are currently looking to fill openings in our state of the art Veterinary Hospital. Our ideal candidate is a friendly, motivated, and compassionate professional who work well with fellow team members in a fast-paced environment.

If you love animals and are committed to providing high-quality care, we hope you’ll submit an application today.

SCHEDULE:

• Full-Time position includes evenings and Saturdays

RESPONSIBILITIES:

• Assists customer service, purchasing and various department teams and communicates with all parties regularly.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Answers inquiries through telephone, email and live chat by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services and products by recognizing opportunities to up-sell accounts; explaining new features.
• Resolves product or service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

ATTITUDE:

• Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Tolerance for Stress / Resiliency - Maintains a positive 'can do' outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

QUALIFICATIONS:

• One year related experience required.
• Compensation commensurate experience and education.
• Knowledge of AVIMARK Software is a plus.
• Physical effort: Work requires lifting, carrying and restraining animals (lifting assistance provided when lifting animals over 40 lbs). Must be able to walk or stand for extended periods of time; frequently works in a bent position.

Other Positions Available:

Veterinarian Technician/Assistant

Veterinary Receptionist

Kennel Attendant

If this is what you are looking for, we would love to discuss the opportunity for you to join our team!

Job Types: Full-time, Part-time

Experience:

• customer service: 1 year (Preferred)

Work environment:

• Front desk

Communication method(s) used:

• Phone
• Email
• In person

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Workplace perks such as food/coffee and flexible work schedules
• Flexible schedules
• Employee discounts

Overtime often available:

• Yes

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.