Job description
The primary functions of the Customer Service Representative are to convert inbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. This position handles service calls from customers projecting a professional image. Customer Service Representative will also utilize their customer service training to educate and establish rapport and assist customers in choosing service and products.
Schedule: Monday-Friday 9-6pm, 5-week Saturday rotation.
Requirements:
- Previous experience in customer service or inside sales required
- Must be able to have flexible availability including weekends.
- Must be comfortable with selling over the phone.
- Must have strong communication skills, including a pleasant phone demeanor.
- Ability to work in a fast paced environment where changes are common.
- Must be able to listen and resolve customer inquiries while updating account information.
- Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation & Holidays
- 401k
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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