Job description

This position is perfect for someone who is looking for a consistent schedule Monday - Friday with weekends off. 3form offers a casual yet professional work environment in which you will be a valuable member of our team.

3form customer service representatives work with both internal and external clients to relay and communicate information about 3form and 3form products and processes. A customer’s interaction with 3form Customer Service can sometimes be their first experience with 3form. Having a positive and professional tone and demeanor are key to succeeding in this role.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

• Answer incoming calls from 3form Sales Reps and customers.
• Ask appropriate questions to address customer inquiries.
• Respond to customer voicemails, emails, and chats in a timely manner.
• Assist with coverage of the front desk which entails face-to-face contact with customers & vendors.
• Work closely with Project Coordinators and Project Managers to resolve customer inquiries in one call.
• Make outbound calls to customers with order shipment updates.
• Report to work on time and adhere to scheduled shift, including scheduled lunch breaks.
• Other duties may be assigned.

Competencies:

• Customer Service - Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills - Listens to others without interrupting.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively.
• Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required - High school diploma or general education degree (GED)

Preferred - Some college experience along with 2-3 years of experience with inbound and/or face-to-face customer service experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Pay:

$18-$19/hour

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: One location

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