Customer Service Representative, 2nd Shift
Job description
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
- Be the first point of contact with our customers.
- Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
- Data entry, including customer contact information and relevant details concerning their plumbing problems.
- Schedule a service call based on customer’s availability and convenience.
- Discuss additional services and products we have available that may be helpful.
- Be a trusted informational resource for Roto-Rooter customers.
- Bilingual skills are a plus!
- Strong customer service focus
- AS400 knowledge is preferred
- Prior call center experience is helpful
- Able to work in a fast-paced environment
- Excellent oral and written communication skills
- A working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
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