Job description
What is the
Henry Schein ONE
Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.
Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!
If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!
KEY RESPONSIBILITIES:
- Answer incoming telephone queue and/or contact customers directly via telephone to assist and/or direct customer issues and/or inquiries.
- Process applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
- Document all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
- Work closely with customers, other teams, departments and levels of management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
- Participate in special projects and perform other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
- eServices/Easy Dental/Dentrix product knowledge is a plus.
- Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
- Professional appearance and presentation required.
- Excellent computer knowledge, especially with Microsoft Office applications.
- Ability to professionally handle and resolve stressful situations will be required.
- Excellent telephone skills, detail oriented and ability to handle confidential information.
GENERAL SKILLS & COMPETENCIES:
- Good time management skills and the ability to prioritize work
- Very good attention to detail and accuracy
- Customer service oriented
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Establish productive working relationships at multiple levels within the organization
WORK EXPERIENCE:
Typically 1 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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