We are a locally owned national franchise that provides professional maintenance, repair and improvements to homes and businesses with an emphasis on best-in-class customer service. We are looking for an outstanding Customer Service Representative to discuss and schedule jobs with new and existing customers. This position will require previous sales experience and includes 3 primary responsibilities:

- Sales - converting incoming inquiries to appointments

- Field technician coordination - managing and optimizing field technician schedules

• Customer Service – resolving customer issues, customer follow up, record keeping, etc.

We do not do cold calls or take a hard sales approach. We focus on developing a good rapport with our customers and work to build confidence in the high-quality professional services provided.

Responsibilities to help build long term relationships with customers:

• Assist existing and potential new customers
• Promptly answer customer phone calls
• Quickly respond to customer email inquiries
• Strategically schedule and dispatch jobs throughout the region
• Create, maintain and accurately manage customer records
• Improve the operational performance of the team

Requirements:

• Minimum of 5 years of customer service experience
• DIY experience or understanding of residential construction, repair or maintenance terminology
• 2 years phone sales experience
• Self-motivated with a positive, professional attitude and a good phone voice
• A cheerful customer service-oriented attitude, “we love our customers”
• Outstanding organization and communication skills
• Punctual and dependable
• Consistently thorough and accurate
• Computer proficiency with Windows apps and a willingness to learn proprietary software
• Ability to live type while talking to customers

Benefits: Paid holidays and vacation We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Serving the Rochester area including Rochester, East Rochester, Fairport, Farmington, Henrietta, Honeoye Falls, Macedon, Mendon, Ontario, Penfield, Pittsford, Rush, Victor, Walworth, and Webster.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, citizenship status or any other category protected by applicable federal, state, or local laws. THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. THIS APPLICATION DOES NOT CREATE ANY TYPE OF EXPRESS OR IMPLIED CONTRACT OTHERWISE.

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.