Job description

DHL Supply Chain is looking for an experience Customer Service Manager for one of our distribution centers in Mooresville, IN. This is NOT a call center type of CSM position. This position will manage a Customer Service Departmnent and Returns Operations staff. This will have 3 direct reports and total headcount of 33 associates that interfaces daily with our customer. This position will develop standard operating procedures for both departments. Experience with Microsoft Office is required. Experience in 3rd party logistics and supply chain is preferred, but not required.

Customer Service Manager

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.

Job Description

Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction.

• Ensure customer contract requirements are administered as applicable within the Customer Service staff
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction
• Report on key support areas of account performance
• Develop/implement corrective action plans as necessary
• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives
• Participate in on-site management team meetings and account / site / customer committee meetings
• Ensures execution of CIP workshop action plans, projects and best practice sharing

Required Education and Experience

• 2-4 years of experience in a customer service management position, required
• 1-3 years of experience in the logistics industry, preferred but not required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience developing standard operating procedures in Customer Service and/or Returns Operations?

Experience:

• customer service: 1 year (Required)
• returns operations: 1 year (Preferred)
• supervisory or management level: 1 year (Required)

Work Location: One location

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