Job description

Looking for Excellent Excel Experience and working within a large manufacturing facility.

The Customer Account Representative is accountable for accurately recording new orders, status of open orders, and prompt scheduling of new orders; ensuring the highest level of customer service is provided at all times. The CSR will work closely with customers by phone/email to place orders, answer questions, resolve concerns, and verify data.

Essential Functions & Key Responsibilities:

· Manage all aspects of customers sales orders from start to finish, including verify purchase order totals, calculate customer pick up allowances, determine appropriate ship date, add special instructions to orders, and invoicing within 24 hours.

· Work closely with the buyers, merchandisers and accounting department for each account.

· Provide customers with information associated with specific orders both past and present (including backorders).

· Provide complete product information and check inventory availability on specific products; suggest substitutions where applicable.

· Trace freight shipments and relay to customer when necessary.

· Provide timely communication relating to specific customers needs, special requests and problems.

· Distribute product literature, training materials, promotional materials and items, and coordinate sample requests and provide follow up.

Candidate Requirements:

· Minimum of three years’ experience in a customer service/account management environment committed to internal and external customer satisfaction

· Strong computer literacy with Windows, MS Excel, MS Word, MS Outlook, and Internet

· Exceptional organization and communication skills

· Ability to successfully multi task in a fast pace environment

· Excellent written and verbal communication skills

Job Type: Full-time

Pay: $20.00 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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