Job description

Hiring Customer Service Dispatchers based in our Walnut Creek location.
Positions Available: Part-time & Full-time
$19.00/hour starting wages with built in overtime.

Part-time Schedule: 12 hour shifts, Thursday, Friday & E/O Monday 7:00am - 7:00pm
Full-time Nights: 12 hours shifts, Thursday & Friday and E/O Sat, Sun, Mon
Join Falcon Ambulance...Where Service is our Passion!
As a mission and service driven ambulance company, our core values form the foundation that guide our actions and serve as our cultural cornerstones. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California.
Customer Service Dispatchers works under the general supervision of the Dispatch Manager and is responsible for evaluating all transport requests and deploying the most appropriate resource(s). Our Dispatchers are also responsible for answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system.
Essential Duties/Responsibilities/Qualities for a Dispatcher:

• Demonstrate exceptional customer service skills with both internal and external customers

• Maintain a calm and professional demeanor at all times

• Promptly answer, evaluate and prioritize incoming requests for service

• Communicate effectively with all callers and co-workers in a fast paced, dynamic environment

• Demonstrate familiarity with Company service areas and medical facilities

• Possess exceptional knowledge of service area geography, roadways and traffic patterns

• Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport

• Ability to efficiently multi-task and work independently as well as collaboratively within a team

• Professionally “control” difficult interactions and effectively direct the flow of the conversation

• Operate a computer terminal and be proficient in word processing, e-mail, and other software programs

• Operate multi-line phone system as well as radio communication equipment

• The ability to remain extremely focused in a sometimes turbulent/chaotic environment (selective attention)

• Accurately take incoming requests while simultaneously documenting the information electronically

• Demonstrated ability to communicate clearly and professionally both verbally and in writing

• Perform other duties as assigned by manager or leadership team

• Ability to sit for an extended period of time

WHAT WE OFFER

• Competitive Wages

• Career Mentorship & Growth Opportunities

• Benefits Package (Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match)

• Team mindset, employee recognition, raffles, birthday celebrations, station snacks, lunches and more!

REQUIREMENTS

• High school diploma or equivalent

• 18 years of age or older

• Proficient in Microsoft Office Suite

• Preferred ability to type a minimum of forty (40) words per minute

Weekend shifts and Holidays rotations mandatory.
Come and see why we are the premier provider in the Bay Area!

Job Type: Full-time

Pay: $19.00 per hour

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