Job description

*Sign-on Bonus*

This position is responsible for providing quality customer service to internal and external customers daily. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Principal Duties and Responsibilities

include the following, but not limited to:

• Competitive pay
• Excellent medical insurance
• Bonuses
• 401k retirement program
• Profit sharing and generous paid time off
• Primary job responsibility is to take incoming calls quickly and professionally to resolve customer inquiries.
• Answer in-bound customer calls and schedule service appointments based on customer product, time and labor requirements; provide quotes to customers; process service requests while ensuring that all customer and product specifications are accurate; diagnose and order parts.
• Must research and obtain answers to customer inquiries (phone or walk-in) in an accurate and timely manner.
• Update customer files (electronic files in Pella Service Module) each time contact is made with customer and close file when job is completed.
• Resolve customer complaints regarding product and service, engaging other departments when needed
• (i.e. sales, shipping, technical and administrative staff).
• Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.
• Process customer payment via credit card.
• Schedule delivery method for non-service related products (i.e. Courier/Mail).
• Place confirmation calls to customers with time/date of appointment.
• Place calls to customers after event is completed to determine service level obtained.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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