Job description
Overview:
Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities:
Job Responsibilities
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1
Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.
The Seals and Bearings business of Morgan Advanced Materials makes high-performance self-lubricating bearing and seal components, predominantly used in pumps, industrial and domestic, or other sealing applications.
We use advanced carbon/graphite, silicon carbide, alumina and zirconia materials to engineer lightweight, low-friction bearings and seals. These materials help solve the problems associated with the use of lubricants in extreme temperatures, corrosive or hygienic environments where access is restricted, and are engineered into products which provide customer-specific solutions.
Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities:
Job Responsibilities
- Manage client relationships supporting large customers to maintain business
- Serve as primary liaison between customer and facility personnel
- Conduct customer administrative functions
- Resolve customer issues within service level agreements
- Generate new business and build on existing relationships to increase sales
Essential duties and responsibilities include the following:
- Generate and submit quotations
- Focus selling strategy on value-add businesses with high profitability
- Understand the key features, applications and benefits of products
- Share sales-related or market information with the sales team and update relevant forecast as appropriate
- Analyse customer information regularly to maintain a strong understanding of the market, ensuring sales strategy is aligned accordingly
- Build relationships with existing customers, identifying opportunities to grow sales with them
- Conduct customer administrative functions such as; quote follow-up, order entry, order acknowledgment, etc.
- The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned.
Key result areas
- Monitor market conditions and trends
- Sharing sales-related or market information with colleagues
- Identify and contact potential customers to promote and sell products
Education & Acquired Knowledge:
- Knowledge of sales techniques: knowing about different ways of selling, sales models, account management approaches, account planning methods, pricing structures etc.
- Knowledge of Morgan products: features, benefits, and how customers use them to support their own businesses
Experience:
- Working with customers: experience of discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction
- Channel Management: experience of managing distributors and agents, where the relationship to the end customer is indirect
- Forming a sales approach: experience of forming a go-to-market strategy for a defined audience
Technology & Systems:
- Client Relationship Management platforms
- Enterprise resource planning ERP software
- Business intelligence and data analysis software
Individual must be a:
- Citizen of the United States, or
- Permanent resident alien of the United States, or
- Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1
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