We are on the lookout for an enthusiastic Customer Service Agent to join our growing team. In this role, you’ll deliver exceptional experiences for our customers and knock their socks off every day with stellar service. You are passionate about helping others, self-motivated, highly-organized, detail-oriented, collaborative, professional and a strong problem solver.

Available shift:

• Saturday-Tuesday 8am-7pm

What you'll do:

• Answer phone, email, and live chat customer inquiries
• Provide clear, accurate, empathetic human responses; go the extra mile to engage and build relationships with customers
• Actively listen to identify issues, problem solve on your feet; handle customer complaints, provide appropriate solutions and alternatives
• Master our order management system in order to efficiently and effectively manage customer relationships
• Maintain a broad knowledge of Southtree, Legacybox, and Kodak Digitizing products
• Strategize ways to improve our service, streamline our process and better serve our customers
• Channel recurring customer inquiries to department leader so we can root solve

Who you are:

• Must be 18+ years old
• Must be located in the Chattanooga area
• Associates degree or 1+ years of work experience
• Proficient computer and technical skills
• Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
• Passionate about engaging and delighting the consumer
• A “no task is too small” attitude and a positive, spirited outlook
• Must pass drug test and state, federal, and criminal background check

Extra Credit

• Customer service or call center experience

Full Time Benefits

• Competive hourly wage starting at $15.50
• Performance bonus opportunities up to $700 during peak season
• $100 start bonus
• Openings across multiple shifts (weekday and weekends)
• Healthcare coverage starting day one (medical, dental, and vision)
• Retirement plan with employer match
• Paid time off
• Paid parental leave (maternity, paternity) after 1 year of employment
• Opportunity to personally grow learn and hone your professional skills
• Great culture featuring monthly game nights, spirit weeks, unlimited coffee, employee recognition, and advancement opportunities
• Ability to work for the industry leader in digitizing home movies, photos, and film, and one of the fastest-growing companies in Tennessee

About Legacybox
Legacybox, also known as Southtree, was founded on the conviction to restore – to revalue what has been devalued. At a surface level, Legacybox is about preserving outdated memories – tapes, film, photos, and audio – into digital keepsakes that are both usable and safe for future generations. We are led by the desire to find simple, technology and design-driven ways to reconnect people with things that matter most, but are being lost or overlooked.

Legacybox has helped over 1 million families digitally preserve their home movies, photos and film. We've been featured in outlets such as Good Morning America, USA Today, The Today Show, Good Housekeeping, HSN, Public Radio, & more, and our dedication to design has been recognized by 99u & SwissMiss.

Our team functions span across many areas, from manufacturing, marketing, operations, creative, and others. If you'd like to do meaningful work, craft exceptional experiences for customers, and join a high-performing organization, apply. We'd love to chat.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Legacybox is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.'

Job Type: Full-time, In Office

Pay: $15.50 - $18.00 per hour

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