Job description
Description:
Manages customer orders from order entry to payment in line with the performance KPIs defined (same day order entry ) and keeps client informed pro-actively about order status.
Work closely with clients to obtain client forecast and attend Demand Planning Reviews.
Process customer complaints/inquiries related to returns, credit requests and non-conformances.
Liaise with appropriate teams to resolve timely.
Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.
Maintain professional relationships with internal stakeholders: ex. Commercial team.
Liaises with appropriate teams and ensures all customers inquiries are handled in a timely manner - always adheres to operating model, standard processes, business rules and guidelines.
Solves non-routine customer care issues (escalations, Master Data quality and accuracy, customer questionnaires, non-conformances).
Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
Proactively seek innovative ways to enhance customer’s satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).
Provide backup coverage for team members when needed.
Qualifications:
College degree preferred
Equivalent experience will be considered in lieu of degree
Minimum 1-3 years prior experience in customer service and business-to-business/B2B
Proficiency in SAP platform is required
Must have strong communication skills, writing emails
Proficiency in MS Office, including Excel, Word and Outlook is required.
Diversity, Inclusiveness, and Belonging
Strong negotiation, problem solving skills, and detail oriented are essential
Demonstrated ability to work both independently and within a team environment
Excellent organizational, verbal, and written communication skill
Job Type: Contract
Pay: $31.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Plainsboro, NJ 08536: Reliably commute or planning to relocate before starting work (Required)
Experience:
- B2B: 1 year (Required)
Work Location: In person
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.