Customer Experience Coordinator

As a Customer Experience Coordinator, you will work with the company’s social media team and other internal stakeholders including the operations teams to foster a positive customer experience for our organization. Not only will you ensure that any problems a customer may encounter, and post online are properly resolved and responded to, but also actively engage and nurture our customers through various social media channels.

Key Responsibilities

• Responds to all online customer reviews, messages, comments, and other requests on social media; business listing websites, such as Facebook, Google My Business, Angie’s List, and the Better Business Bureau.
• Works cross functionally with the operations teams and other internal stakeholders to ensure any customer issues posted online are addressed and responded to in a timely manner.
• Reports and publishes regular online rating/reputation results to the organization.
• Engages with our customers online in a meaningful way as to generate additional positive interactions and nurture conversations to drive leads.
• Works with the Social Media Manager to identify additional platforms and opportunities to engage with our customers in the digital space.

Must Have’s

• Minimum 1-2 years of experience in a social media/communications/customer service capacity for an organization required.
• Excellent understanding of social media, business listings websites, and other platforms in which businesses engage with their customers.
• Exceptional customer service, writing, editing, communication, and research skills. Attention to detail is critical.
• Ability to work well with diverse group of staff members. Team player with a positive attitude and willingness to roll up one’s sleeves to get the job done.
• Demonstrated skills in working effectively under pressure and juggling multiple projects at once.
• Extremely organized and efficient. Exceptional project and time management skills required. Previous experience in a remote environment is desired.
• Positive, upbeat attitude is highly desired.

About Great Day Improvements, LLC

Great Day Improvements is a vertically integrated, direct-to-consumer provider of branded premium building products, including Patio Enclosures brand sunrooms and screen rooms; Stanek brand windows and patio doors; Apex Energy Solutions energy efficient windows and doors; and Hartshorn Custom Contracting pool enclosures and lanais. In the last 5 years, Great Day Improvements has more than quadrupled in size and footprint, expanding its workforce to over 740 employees across 62 metropolitan markets throughout the United States. The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies. Great Day Improvements has an excellent reputation with an A rating from the BBB and an overall Google rating of 4.6 with over 2,300 reviews. To learn more, visit www.patioenclosures.com, www.stanekwindows.com, www.greatdayimprovements.com, www.hccscreens.com www.apexenergygroup.com

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Right to Work

In compliance with federal law, all personals hired will be required to verify identify and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.