Customer Experience - Account Planner Support

Full Time
Lebanon Junction, KY 40150
$14.90 an hour
Posted
Job description
Kodi Collective™ Marketing Execution Services offers a versatile portfolio of creative and marketing production solutions that will inspire companies to think differently about how they take their brand to market. We’ve got the expertise to guide customers through what’s possible, to execute reliably, and to deliver with passion because we care about the brand as much as our customers do.
Kodi Collective began back in 1864 as R.R. Donnelley - the first name in American Printing. We revolutionized print marketing then, and today we continue to evolve along with the needs of our customers. It’s in our DNA. We now stand at the junction of traditional print, digital print, and visual communications. Our talented teams and asset-rich capacity are here to transform ideas into action. Our team is growing rapidly, apply today to become part of the Kodi Collective!

Summary: Kodi Collective Marketing Execution Services is looking for Account Planner Support. This role sits at the Lebanon Junction plant and provides ancillary support to the Account Planner function in the accurate and timely execution of production for assigned accounts. They also assist with entry of manufacturing instructions, provide assistance with the compilation, review and tally of final counts to assemble the pre-billing package for invoicing. Responsible for providing the necessary support to meet internal customer needs.

Responsibilities:
  • Assist with the data entry of manufacturing instructions in to the systems used for producing the customer finished product.
  • Assist Account Planner with data gathering for problem investigation when spoilages or customer issues are reported.
  • Contact various manufacturing departments to gather production data on customer jobs.
  • Compile information gathered for various reporting and compilation of the pre-billing package.
  • May be assigned duties of the Account Planner for smaller, less complex or routine recurring jobs. Coordinate the workflow through the entire manufacturing life cycle.
  • May coordinate production of components with other internal plants and/or external vendors as required.
  • Performs other related duties and participates in special projects as assigned.
Qualifications:
  • HS diploma or equivalent with 1-2 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.
  • Requires good knowledge of general/standard administrative/manufacturing operations procedures and methods to successfully complete the duties of the job.
  • Must have general knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs related to the print manufacturing process or administrative support.
  • Must be familiar with applicable skills and procedures required to perform the duties listed in the job.
  • Must have good oral and written communication skills sufficient to provide routine information, answer inquiries and/or refer calls.
  • Requires good organizational skills, attention to detail and ability to solve problems related to duties of the job.
  • Must be able to work weekends and holidays.
ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency, and integrity in everything we do.

Want to learn more about Kodi? Connect with us on LinkedIn! www.linkedin.com/company/callkodicollective or check out our website here: www.callkodi.com

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