Job description
Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 4,700 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.
Position Overview
We are accepting applications forCustomer Care Representative openings, which is a phone-based customer service position.
How You'd Spend Your Day:
- Clearly and accurately assisting customers by taking inbound calls on a dialer system.
- Researching, resolving, and documenting issues.
- Preparing professional and accurate written correspondence as needed.
- Accurately and quickly computing payoffs, extension fees, rewrites, quotes, etc.
Benefit Highlights:
- Amazing Health & Wellness benefits.
- 4 weeks paid time off.
- Hourly Rate for this position is $18.00
- Annual Merit increases and year-end Bonuses as well as Pension and Profit-Sharing benefits!
- Amazing associate deals and discounts with our sister company, Toyota.
- The opportunity for growth and development (Education Assistance Program) as well as career advancement.
Spanish speaking preferred.
- Assertive, clear and concise oral and written communication skills.
- High school diploma or equivalent preferred.
- Competency with PC and 10 key.
- Knowledge of retail and lease auto finance helpful.
- Ability to function productively in a high-volume environment.
- Prior customer service experience is preferred.
- Ability to multi-task and work with minimal supervision.
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