Job description

Greetings!

I hope you are doing great!
This is Zaffar from Pro IT Inc. I'm conducting a job search for the role of " Customer Care Representative " with one of our clients in Plano, TX. Please go through the job description below and let me know if you are interested in the position mentioned below.

Job Description:

Responsibilities:

• Handle inbound service inquiries relating to Variable Annuity and Variable Life insurance products, varying from general questions, such as providing policy information, values, how to process transactions for withdrawals, loans, fund transfers, etc. to complex service requests. A typical day would be to respond to approximately 30+ inbound calls per day.
• Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
• Consistently meet and exceed goals relating to quality, productivity, and net promoter score metrics.
• Work in a fast pace, structured environment.

Qualifications:
a) High School Diploma or equivalent

b) 1+ years’ experience in high call volume, complex inbound call center with a focus on Insurance domain.

Job Type: Full-time

Salary: Up to $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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