Customer Care Operations Specialist- Call Center
Full Time
Greenville, WI 54942
Posted
Job description
People Passion Purpose
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.
We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:
Transforming more than classrooms.®
Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!
Customer Care Operations Specialist I
This position reports to a Customer Care Supervisor and is responsible for efficiently and accurately inputting and updating customer orders. Completes work in a professional manner by receiving, investigating, processing, and responding to customer order inquiries.
The base salary range for this role is $30K-37K Annually
Summary of Primary Responsibilities
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.
We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:
Transforming more than classrooms.®
Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!
Customer Care Operations Specialist I
This position reports to a Customer Care Supervisor and is responsible for efficiently and accurately inputting and updating customer orders. Completes work in a professional manner by receiving, investigating, processing, and responding to customer order inquiries.
The base salary range for this role is $30K-37K Annually
Summary of Primary Responsibilities
- Receives and processes paper, or electronic orders as well as bounceback orders.
- Processes orders in accordance with department standards
- Analyze orders to identify and troubleshoot item and/or pricing issues
- Resolves order errors or omissions through communicating to sales partners or customers directly via phone and/or e-mail.
- Ensuring customer data is accurate and order is entered correctly.
- Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures.
- Meets or exceeds department key performance measurements that include, service level, turnaround time, quality, adherence, and customer satisfaction
- One to Three years customer order entry and/or keyboarding work experience.
- Ability to key large volumes of alpha/numeric data accurately.
- Ability to perform business math calculations.
- Proficient in Microsoft Office products.
- Excellent written, verbal and interpersonal communication skills.
- Problem-solving skills and ability to resolve discrepancies.
- Strong organization skills and the ability to manage multiple tasks.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
- If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.