Job description

Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.

The Portal Support team is the primary point of contact for customers internal and external that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am6pm CST, with phone support from 8am5pm, MondayFriday.
Job Description ESSENTIAL JOB FUNCTIONS

Troubleshoot and resolve customer system and access issues through cases or phone calls

Salesforce Case Management

Chat Support

Network with internal business partners in order to resolve a customers issues

Perform user setups as it relates to Portal access

Exercise multitasking skills when managing multiple systems and applications during customer interactions

Analyze and resolve moderately complex system issues

Proactively utilize strong problemsolving skills in order to deliver customerfocused solutions

Recommend continuous process improvements within the team

DESIRED BEHAVIORS

Customerfocused; detailoriented individual

A confident individual who is willing to assume responsibility

Adaptive and flexible processes

Ability to work and make decisions with minimal supervision

Individual contributor and team player

REQUIREMENTS

A new graduate with a Bachelor39;s degree OR a Candidate with a minimum of two 2 years experience in customer servicesupport

Exhibit strong ownership and follow through. Agents own the customers issue and drive the resolution to ensure the customer is satisfied with the end result

Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customers issue

Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable support

Strong verbal and written communication skills

Exceptional interpersonal skills required

Experience with Salesforce Service Cloud

LIDB1

Basic Requirements
Bachelor39;s degree OR a minimum of two 2 years experience in customer servicesupport

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements Under 10
Relocation Provided None
Position Type New Grad
Referral Payment Plan Yes

Our U.S.Benefitsinclude

Incentive Bonus Plans

Medical, Dental, VisionbenefitseffectiveDay 1

401K with Company Match and Day 1 vesting

9 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.

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