CABS Heating & Air Conditioning in West Sacramento, CA is calling all hardworking and energetic individuals to apply to join our customer service team as a full-time Customer Care Associate / HVAC Dispatcher!

WHY YOU SHOULD JOIN OUR DISPATCHING TEAM

We are a trusted local HVAC company that treats our employees like family. We pay our Customer Care Associates / HVAC Dispatchers a competitive wage of $16 – $22/hr, depending on experience. Our dispatching team also enjoys top-notch benefits, including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay. Plus, we make it easy to apply for this office position with our initial quick mobile-optimized application. If we have your attention, please continue reading about this dispatching position with our HVAC office!

ABOUT CABS HEATING & AIR CONDITIONING

At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!

ARE YOU A GOOD FIT?

Ask yourself: Do I have strong customer service and communication skills? Can I prioritize multiple tasks in a fast-paced environment? Do I approach tasks with enthusiasm and a positive attitude? Am I highly organized and detail-oriented? Do I have proper phone etiquette? If so, please consider applying for this dispatch position today!

YOUR LIFE AS A CUSTOMER CARE ASSOCIATE / HVAC DISPATCHER

As a Customer Care Associate / HVAC Dispatcher, you keep our business running smoothly by providing support for our customers and service technicians. You manage a high volume of phone calls and voicemails, and you are skilled at prioritizing multiple requests. In addition to phone calls, you also effectively manage a high volume of emails and leads. Exceptionally organized, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible.

You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests. Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. Self-motivated and independent, you proactively resolve problems and seek to make every customer a happy one. You are proud of the role you play on our team and find satisfaction in helping customers receive the assistance they need!

WHAT WE NEED FROM YOU

• Experience in a customer service role
• Excellent customer service skills
• Great phone skills
• Willingness to comply with our company policy regarding background checks and drug screening

2+ years of call center or dispatch experience is preferred. HVAC and plumbing knowledge would be a plus! Sales experience would be an asset. Bilingual candidates are strongly encouraged to apply. If you can meet these requirements and perform this dispatching job as described above, we would be happy to have you as part of our office team!

Location: 95605