Job description

At Salon Services, People are the most important and valuable resource. Each of us is an authentic individual brought together by a common bond: our desire to build long lasting relationships with our customers and each other. We value integrity, positive energy, teamwork, dedication, communication, responsiveness and action. We are committed in our desire to lead with knowledge and serve with purpose. We function in an abundant spirit that enriches lives and creates a legacy of excellence. We cherish the diversity that strengthens the fabric of expression and the freedom to risk through innovation. We are dedicated to the pursuit of lifelong learning through Encouraging Personal Mastery.
We are the protectors of the professional beauty industry.

We are currently seeking a Customer Care Associate to serve our customers by providing product and service information; resolving product and service problems. Our primary goal is to provide the best possible customer service experience by delivering 100% accuracy on order entry and maintaining superior customer service skills.

Why Apply?

• Medical and Dental benefits after 30 days
• $250 bonus upon hire
• $250 bonus after 90 days
• 8:30 AM-5:00 PM, Weekdays
• No work on Paid Holidays
• $18.75/Hr

Primary Roles and Responsibilities include:

• Assist with placement of orders, credits, or exchanges
• Interact with customers via phone, email, chat, SMS, logging on internal CRM where appropriate
• Opens customer accounts by recording account information, including ecommerce
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Has excellent knowledge of vendor, products, and promotional offerings
• Work directly with assigned consultants to provide the best service to customers
• Acting as company gatekeeper, transferring to appropriate office staff when necessary
• Meet personal/team sales targets

Qualifications:

• Proven customer service and retail experience
• Experience with Excel, Word, Outlook
• Excellent knowledge and fluency in the English language, written and verbal
• Pleasant phone voice and active listening skills
• Ability to multi-task, priorities and manage time effectively
• Ability to operate office equipment sufficiently to perform the job (i.e. copy machine, printer, etc)
• High school degree or equivalent'

Job Type: Full-time

Pay: $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Auburn, WA 98001: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.