Job description

Cousino Restoration & Environmental is a well-respected and top leading Emergency Response Restoration Company with over 40 years of service in fire, water cleanup, restoration services, mold mitigation, construction, and biohazard clean up. We provide services throughout Ohio and Michigan. Our dedicated team has restored more than 20,000 structures throughout the area. If you want to be a part of our team of professionals, who care about people, and contribute to the success and growth of our organization, we would like to hear from you!

We currently are looking for a Client Care Coordinator who will be responsible for providing excellent customer service and assisting customers from start to finish. The ideal candidate will have a strong background in Accounts Receivable, Collections and working in ERP/CRM systems. Must have excellent attention to detail, be able to problem solve and multitask. The position is M-F 8:30a to 5pm. $20.00 to $23.00. We offer a full benefit packet from the time you start which is listed below.

Duties & Responsibilities:

• Contributes to customer retention by strengthening relationships through account management and maintenance.
• Provides account support for over 50 customer accounts at a time from start to finish of the project.
• Serves customers by responding to requests, tracking customer service encounters, resolving complaints, and maintaining quality service.
• Documents all customer interactions, complaints, payment history, follow up calls etc. in CRM/ERP system.
• Maintain customer service database,
• Completes conversion mailings by coordinating requirements and developing plans.
• Provides information by collecting, analyzing, and summarizing data, and responding to requests.
• Work with mortgage companies, agents and adjusters as needed.
• Maintains quality service by monitoring standards and advising supervisor of potential problems.
• Contacts prospective clients and maintains regular communication with existing accounts.
• Prepares reports, bids, and contracts by collecting and analyzing information.
• Employs research and data-gathering skills to prepares pricing models, proposals, and presentations.
• Monitor market trends and adjust sales efforts accordingly
• Handles various billing functions, including accounts receivable and collections
• Communicates and resolves with all necessary parties on outstanding projects and money collections.
• Primary back-up for the phones
• Collection Calls and letters
• Contacts prospective clients and maintains regular communication with existing accounts.
• Filing property liens on unpaid balances

Qualifications & Requirements:

• Experience in customer service
• Experience in accounts receivable and collections
• Must be able to multitask and Problem solve
• Excellent oral and written communication skills
• Able to work within a team or independently
• Thrive in a fast paced, dynamic environment
• Excellent computer skills preferable ERP/CRM systems

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• HSA/FSA
• Life insurance
• Paid sick time.
• Paid vacation time
• Paid Holidays
• Short/Long Term Disability

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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