Under general supervision of Job and Family Services Supervisor, Job and Family Services Manager or higher level administrator, responsible for duties required of a CSEA Enforcement or Legal Division caseworker, perform all requisite child support casework functions and participate as first-contact customer resolution specialist. Perform material and substantial duties of classification more than 50% of the time.

Perform all requisite child support casework functions; answer inbound calls and make outbound calls from and to customers in call center environment or other customer service/office environment; participate as first contact-customer resolution specialist; verify accuracy of and update financial data contained within CSEA computer system (SETS); update SETS with correct information pertaining to court ordered child, medical and/or spousal support; review and manage SETS alerts; process incoming and outgoing mail; make and accept referrals from all child support areas; perform functions associated with managing and working state and local reports; make outgoing phone calls to customers, employers, financial entities, etc.; perform all functions and requirements associated with individual walk-in customers.
Develop and maintain complete and accurate child support case files; refer customers to other government or private agencies as appropriate; prepare required reports; compute over or under payments; report findings and amounts of improper payments; make referrals to investigative-recovery unit; prepare notification letters to recipients of suspension, addition, reduction or termination of child support; prepare documents when necessary to refer client to another unit.
Attend hearings; prepare summaries; process corrections; answer routine inquiries; make referrals to attorneys; cooperate with law enforcement, judicial and governmental officials and agencies; maintain investigative records and prepare reports on findings; make recommendations; attend conferences/training programs; assist fellow workers. Perform other duties as assigned.

B.A. or B.S. in social services, human services, liberal arts or business related field – OR – Associates Degree in social services, human services, liberal arts or business related field plus 3 yrs. minimum CSEA experience as Account Clerk I or equivalent classification from another CSEA – OR – alternative, equivalent evidence of the Minimum Class Requirements. (Other Evidences May Be Substituted)

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active
pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.