Division/Department: Food & Beverage

Job Title: Crown Attendant

Reports To: Food & Beverage Management

Type of position: Non-Exempt / Hourly

Employee Classification: Seasonal

Location: Food & Beverage Depot Office

Compensation: $12-13 hourly, DOE

Job Summary: To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

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Essential Duties and Responsibilities:

• Checks with MOD for daily numbers and objectives.
• Ensure that the service is at all times performed in a professional manner and to the style as specified by Food & Beverage Management.
• Inspects passenger cars for cleanliness, proper setup, and supply levels.
• Provide a snack and drink service during the excursion.
• To ensure that all guest wishes are met as far as reasonably possible.
• Provides information regarding train routes, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers.
• Engage customers demonstrating strong customer service skills as part of the overall team.
• Be in complete uniform at all times during a shift.
• Provides assistance with crown seating. (Ensuring that each passenger knows that the seats can be turned).
• Assist in having passengers switch sides on the return trip.
• Maintains a clean and sanitary environment in compliance with all local and federal health codes.
• Adhere to company service standards, procedures, and policies.
• Assist in putting up vendor trucks and pulling pork.
• Other duties as requested.

Work Environment:

• Able to work long days may require prolonged standing and lifting of objects up to 50lbs.
• Able to work with many types of personalities and able to work out problems and resolve conflicts.
• Able to work in all types of weather.
• Able to tolerate temperatures of 0-100 degrees.

This is a job description, not intended to be specific. We work as a team at GSMR, and you may be asked to do additional tasks.

Education, Skill, and Work Experience Requirements:

• Ability to communicate effectively in both written and spoken English.
• Must be self-motivated and disciplined.
• Must be at least 18 years of age.
• Minimum of one-year customer service experience which includes cash handling.
• Good balance/equilibrium: walk on moving trains.
• Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Available to work weekends and holidays.
• Must be able to constantly improve and adapt to changes easily.
• Must have a professional appearance with good personal hygiene.
• Must pass a pre-employment background check.
• Able to maintain dependable work attendance and flexibility with assigned work schedules