Crisis and Homeless Services Coordinated Entry Case Manager -Part-time, non-exempt, $15/hour

Full Time
Raleigh, NC 27603
Posted
Job description

Title: Crisis and Homeless Services Coordinated Entry Case Manager
FLSA Status: Non-exempt
Employment Status: Part time

Reports T o: SO/TIP Operations Coordinator
Department: Crisis and Homeless Services
Last Evaluated: 3/14/2021

Location: Main office
Supervisory Responsibilities: None

Summary:
CHS Coordinated Entry staff facilitates a safe and therapeutic environment in the 24 hour crisis shelter or main office
by assisting and/or observing staff that are providing services directly to clients, their families and involved
community agencies.


Specific position duties and responsibilities:
  • Serves as initial contact to homeless youth (crisis calls, walk-ins, scheduled appointments) referred through

  • Coordinated Entry.
  • Administers screening, assessment, intake and case management to youth referred through Coordinated

  • Entry.
  • Provides short-term case management to interested clients 22-24 years of age.

  • Communicates to supervisors concerns including, but not limited to, documentation and training needs.

  • Maintains and updates all client data on required documents/records in a timely and accurate manner.

  • Assist with follow-up, aftercare calls and filing.

  • Assist staff in obtaining client’s basic needs items such as hygiene kits, food and clothing.

  • Collaborates with the Street Outreach and Transition In Place programs in ensuring that youth served through

  • Coordinated Entry are connected with the proper program to meet their needs.
  • Establishes and maintains collaborative partnerships with law enforcement, juvenile justice, human service

  • agencies, schools and other Coordinated Entry access sites. Will also attend Coordinated Entry community
    meetings/trainings as needed.
    General agency duties and responsibilities:
  • Completes all required trainings

  • Participates in agency outreach and fundraising events

  • Demonstrates a willingness to assist in other agency programs as needed

  • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities

  • Displays sensitivity to the service population’s cultural and socioeconomic characteristics

  • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission

  • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community

  • relationships, continuous individual and agency-wide improvement, vision and purpose, respect and
    teamwork and positive leadership
  • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to

  • contribute to the mission of Haven House Services and be a resource to our youth and families, other partner
    organizations, and our community
  • Other duties as assigned

  • Minimum q ualifications: Bachelor’s degree in a human service field from an accredited institution Two years of related experience and/or training with at-risk youth and/or the homeless population.

    Knowledge, s kills and a bilities: Knowledge of local community resources Experience with client documentation and file management Strong written and verbal communication skills

    Other requirements : Valid North Carolina Driver’s License and satisfactory driving record Personal vehicle for use in conducting home visits and/or transporting clients in the event agency vehicles aren’t available Proof of current/valid car insurance Acceptable background report Negative drug screen results

    W ork environment : Occasional evening and weekend hours required Culture of care and wellness in the office Occasional exposure to outside weather conditions Potential exposure to bloodborne and/or airborne pathogens

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