Job description

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Crew Member Job Profile

Summary

Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Responsibilities include but are not limited to:

Team Environment

• Arrive in a timely manner to be ready in position at the start of scheduled shift.
• Demonstrate respect and dignity to others with all that you do.
• Regularly utilize established communication in the store.
• Respond positively to coaching and feedback.
• Hold themselves accountable for their responsibilities on their shift.
• Able to learn and execute multiple tasks.

Operational Excellence

• Hold guests at highest priority and ensure each guest is highly satisfied with his/her experience.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand and standards and systems, delivering quality food and beverage to each guest.
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws.
• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.

Profitability

• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and organization polices.

Qualifications:

• Skills
• Must have basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies:

Appearance

• Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Guest Focus

• Anticipate and understand guest’s needs and exceed their expectations.
• Genuinely smiles and eye contact to make guests feel welcome.
• Develop and maintain a guest and community relationships.
• Display and maintain a sense of urgency with guest.
• Seek ways to improve guest satisfaction; ask questions, commit to follow through.
• Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.

Passion for Results

• Set and maintain high standards for self and others, act as a role model.
• Complete all required training and support the training of other team members.
• Consistently meet and exceeds goals.
• Contribute to the overall team performance; understand how his/her role relate to others.

Problem Solving and Decision Making

• Identify and resolves issues and problems.
• Communicate and inform management of any issues.
• Use information at hand to make decisions and solve problems; include others when necessary.

Interpersonal Relationships & Influence

• Develop and maintain a relationship with team
• Operate with integrity; demonstrate honesty, treats others with respect, keep commitments.

*
Pay Frequency:

• Bi weekly

Job Types: Full-time, Part-time

Pay: $12.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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