Job description

PRIMARY FUNCTION:
The Counter Sales Representative will provide sales assistance and customer service by assisting walk-in and telephone customers with industrial cleaning equipment parts and supplies, as well as all other products sold by Chappell Supply and Equipment.

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DUTIES AND RESPONSIBILITIES:*
Become knowledgeable of all products sold.
Provide superior service to customers at the counter by assisting them with their needs.
Process and enter orders accurately through the computer system.
Use electronic and published catalogs to provide product, pricing and availability information to customers.
Follow company pricing and credit guidelines.
Understand First In First Out (FIFO) product rotation
Retrieve orders from small parts and/or the warehouse quickly and accurately.
Handle customer complaints and returns, while showing a positive attitude.
Keep merchandising and counter areas clean and attractive.
Assist with keeping small parts and counter area inventory stocked.
Assist with scheduled physical inventory counts.
Perform other job duties as required.
Maintains procedures and processes in order to ensure compliance with Company’s quality standards.
QUALIFICATIONS/EXPERIENCE:
Have 2 years of retail sales experience, automotive parts or hardware sales preferred.
Stable work history required.
Mechanical aptitude a great plus.
Able to handle difficult customers with diplomacy and tact.
Understand basic inventory warehousing and stocking procedures.
Must be accurate and pay attention to detail.
Be proficient with Microsoft applications and have basic computer skills.

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ESSENTIAL JOB FUNCTIONS:*
Ability to understand, remember, and communicate routine, factual information
Have the ability to organize thoughts and ideas into understandable terminology
Ability to complete sale orders and routine forms on the computer as well as conduct routine oral communication in person or over the phone
Be able to frequently move and utilize soap, pressure washers, and related equipment weighing up to 50 pounds
Be able to coordinate movement of the fingers and hands to grasp, move or assemble pressure washer parts and have the adequate dexterity and strength to complete tasks.
Able to compute, analyze and interpret numerical data for reporting purposes

Open from 8:00 a.m. to 5:00 p.m., Monday – Friday, Saturdays 8:00 a.m. to Noon. Pay will depend upon experience. EOE Veteran/Disabled

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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