Job description
Job Description
Company: Jack Doheny Company
Position: Corporate Parts Specialist
Reports to: Operations Manager
Reports to: Operations Manager
Location: Northville, MI
Position Objective
Provide support for the service and rental departments, continue to grow the parts department through customer service and sales, while maintaining company inventory. In addition, this role is tasked with entering part orders into the Baseline database, taking the sale from start to finish, and maintaining excellent communication and relationships with vendors and customers.
Job Responsibilities:
- Provide quotes, process orders, and take customer parts inquiries via phone and email, on a nationwide level
- Act as a single point of contact for parts needs, across all company branches
- Provide branch support and act on behalf of the branches during times of high volume, or during times of staff absence/shortage
- Ensure customer orders are processed in a timely manner and shipped by local branch or vendor
- Communicate directly with customers on a daily basis
- Conduct customer outreach initiatives to help drive sales and update the company database of contacts
- Assist in processing drop ship parts orders, ensuring proper billing and accuracy of orders
- Work directly with all locations to identify parts for customer sales orders and service jobs
- Provide feedback on proper use of database, for increased efficiencies related to the identification of parts within the system
- Conduct market research on parts pricing, providing a competitive edge for the organization
- Work directly with internal management and marketing teams to support nationwide parts campaigns and other initiatives
- Assist with answering incoming calls and directing them to the appropriate person or department
- Support company service and warranty functions by ordering and/or sourcing parts, services, and supplies
- Assist in identifying and selling obsolete/overstock inventory
- Review parts margin on a nationwide level, providing feedback and making suggestions to both corporate and local department leaders
- Negotiate with new and existing vendors on pricing and terms of purchase, to improve company product offerings
- Other duties as assigned
Requirements:
- Ability to develop continuous improvement strategies for process improvement, and implement them effectively
- Demonstrated ability to think critically and manage both priorities and time effectively
- Experience working in a heavy equipment or truck dealership environment, specifically the parts area
- Demonstrated ability to plan, prioritize, organize, and motivate
- Operate in a high-performance work environment to achieve performance goals
- Maintain a high-level of service with a focus on open communication and respect for all people, including vendors, customers, peers, and leaders.
- Proven track record of a customer-focused mentality
- Ability to resolve conflicts and solve problems
- Strong communication and interpersonal skills (listening, verbal and written)
- Knowledge of parts distribution procedures
- Working knowledge of Microsoft Word, Microsoft Excel, etc., as well as the ability to learn our NDS software.
- Working knowledge of parts aftermarket
The Way We Work:
- Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
- Foster meaningful interaction among people through the exchange of information to produce understanding
- Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the JDC and its customers
- Consistently work toward the common good of the organization and encourage others to do the same
- Conduct themselves at all times in a professionally appropriate and respectful manner
- Apply the proper safety/security practices according to established protocols, guidelines, and policies.
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be times when the person in this position must give directions to others.
- Jack Doheny Company is an Equal Opportunity Employer.
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