ABOUT OUR COMPANY

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.

Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 12 countries with more than 700 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace, and the nonprofit sector.

Most recently, Eventex honored FIRST as one of the Top 150 Event Organizers & Agencies in the USA, while Chief Marketer listed FIRST among their “200 Top Marketing Agencies" for both 2022 & 2021, and Special Events recognized FIRST as one of their “50 Top Event Companies” at the end of 2020. Crain’s New York Business included FIRST in the Top 100 “Best Places to Work in NYC” for 2020, and The London Stock Exchange Group once again listed FIRST as one of ‘1000 Companies to Inspire Britain’ in 2020.

Learn more at www.firstagency.com

JOB DESCRIPTION

The Corporate Hospitality and Ticketing Manager will deliver exceptional service to our internal and external clients through excellent organizational skills and the ability to manage high volume requests.

The ideal candidate for this role will have excellent communication and organizational skills and the ability to successfully manage stakeholder relationships. This person will be expected to gain knowledge of ticketing systems, Sports and Entertainment venues nationwide, build relationships with these venues and maintain the Firm’s ticket inventory.

Job Location: Jersey City, NJ. Hybrid (3 days in office)

RESPONSIBILITIES:

Firm Ticketing Allocations

• Work closely with the firm’s divisions on ticketing needs and allocations to end users
• Manage the overall ticket allotments for the firm
• Manage ticket platform (TicketOS) with vendor and key stakeholders
• Manage relationships with key Sports and Entertainment Venues
• Own weekly calls to build relationships with division leads

Business Strategy and Management

• Assist in identifying hospitality opportunities for the firm
• Conduct research and create presentations for internal review
• Support in development of creative ideas for new and existing hospitality events

Event Oversight Support

• Support on budget management and spend management internal systems
• Support on contract negotiations
• Support on approvals and internal communications
• Support on overall Hospitality event execution
• Assist with menu/food and beverage selections
• Manage transportation
• Manage hotel and venue logistics
• Manage gift selection, F&B and written communications with internal and external clients
• Create agendas and run update meetings
• Participate in site visits
• Coordinate any invitations, RSVPs, other client communications
• Manage distribution of tickets or other event entry materials

Administration Support

• Manage internal accounting systems for hospitality events
• Pay invoices
• Manage approvals
• Manage payments against budgeted costs
• Facilitate calendars, meetings and other communications with internal and external clients
• Support in managing GS vendor relationships such at ticket vendors and other
• Work within GS platforms and systems (SMS, KYP3, etc.) to manage process, budgets and invoice payments

QUALIFICATIONS:

• Bachelor’s Degree required
• 1-3 years experience in event management focused on Sports and Entertainment
• Management of Ticketing Systems a plus but not required
• Work experience inside a Sports and Entertainment venue a plus but not required
• Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines
• Ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers
• Negotiating, risk management and contracting skills
• Knowledge of Sports and Entertainment Venues
• Good/advanced working knowledge of the MS Office Suite
• Creative problem solver, resourceful, team player
• Calm and flexible approach to handling the pressure and stress of ever-changing demands
• Ambitious and proactive
• Willing to travel when required

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