KEY JOB FUNCTIONS :

• Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
• Assists in departmental training
• Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups
• Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure
• Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
• Prepares all VIP rooms, ensuring that any special requests/amenities are ready
• Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
• Ensures fair treatment according to company policy and relevant collective bargaining agreement
• Oversees and expedites special requests from the Front Desk
• Follows up on work orders to ensure prompt resolution of any reported deficiencies
• Oversees the Preventive Maintenance Program in assigned area
• Monitors daily job performance of Guest Room Attendants and Housepersons
• Ensures all Housekeeping areas are clean and organized
• Immediately reports any safety concerns to management
• Completes special assignments as requested
  

EDUCATION and/or EXPERIENCE:

Bachelor’s degree preferred. Customer service experience preferred. Previous housekeeping experience preferred. Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful.

QUALIFICATIONS:

• Strong oral and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in the use of Microsoft Office Suite
• Ability to converse, read and write in English required; additional languages helpful
  

WORK ENVIRONMENT :

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)