Overview:

Contractor Care Representative

Schedule: Monday - Friday, 8:00am - 5:00pm

Compensation: $15. 87 per hour, $10,500 bonus

Benefits: Complete package (medical, dental, vision, 401k, etc. ), 20 days of accrued paid time off, paid holidays

Job Summary:

The Contractor Care Representative will manage the employee experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests. Such support groups include, but are not limited to: Field Support, HR, Payroll, etc.

Essential Functions:

• Act as a liaison between candidate and Field Support, CCR assists recruiters with the completion of contractor onboarding, as needed.
• Establish regular contract employee service touchpoints: 1st day, 1stweek, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.
• Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and Recruiting team.
• Maintain thorough documentation on contract employees in applicant tracking system.
• Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement/opening.
• Gain account intel and communicate hiring opportunities with sales team.
• Generate referrals and partner with recruiters for placement.

Minimum Education/Experience/Abilities/Skills:

• Associates degree or two years of applicable experience in customer service
• 2+ years professional experience
• Customer service
• Business acumen
• Computer skills / MS Office suite

Connect With Us!Not ready to apply? for general consideration.
Our People Are Everything. For more than 35 years, Aerotek Inc. has built a reputation for providing the highest-quality staffing and workforce management solutions. With deep expertise in the manufacturing, logistics, construction, aviation and facility management industries, we partner with more than 13,000 clients and 200,000 light industrial and skilled trades contract employees every year. Our people-focused approach connects quality talent with meaningful work and continuous opportunities. Headquartered in Hanover, Md., Aerotek operates a unified network of over 250 offices across North America. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.