Job description

CDK Global is looking for a Contract Technical Support Analyst for end user support! This position is hybrid remote at our office in Hoffman Estates, IL

Job duties include:

• Performs IT support activities related to client interfacing and internal applications, systems and hardware support and may interface with client or internal users on related problem resolution providing up to Tier II support.
• Provides up to Tier 2 level troubleshooting of hardware/software on MS Windows based networked PCs.Performs hardware installs and configurations of PC and/or Unix systems.Manages numerous administrative tasks, including but not limited to: physical inventory, online monitoring and creating reports.
• Creates and maintains MS Windows domain accounts.Troubleshoots operating systems and network issues on desktop PCs and servers.
• Performs basic UNIX functions including but not limited to evening backup tape processes.Mentors and cross-trains IT or CDK personnel.Maintains web pages using HTML editor.Performs other related duties as assigned.

Pay rate: $30-$37/hr

Qualifications

• 4-8 years of experience
• Experience with Windows and MAC
• Experience with UNIX

Job Types: Full-time, Contract

Pay: $30.00 - $37.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hoffman Estates, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This is a hybrid (remote and onsite) temporary contract position. Does that work for you?
• Do you have experience providing technical support for both MAC and Windows?

Work Location: In person

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