JOB DESCRIPTION

Contract Support Admin

BUSINESS: Leslie Controls, Inc

LOCATION: Tampa, FL

DIRECT REPORTING: Technical Sales Manager

FUNCTIONAL REPORTING: Sales

POSITION DETAILS

Position Summary

Position is a support role within Business Development group supporting department personnel and interfacing with production, engineering and shipping departments.

Principal Activities

• Coordinating distributor account information as it pertains to part/service orders, order management, dispute resolution, order status, material availability and data maintenance.
• Process distributor sales orders into operating system.
• Receive and process requests for sales order modifications to delivery date, quantities, shipping/delivery criteria, etc.
• Investigate and provide responses for pricing, order status and material availability.
• Monitor backorder report and coordinate efforts with production planning to expedite deliveries.
• Communicate regularly with distributors to maintain a high satisfaction level.
• Ascertain distributor needs via communication with sales staff and distributor contacts.
• Maintain data on sales activity, backorder service levels, etc.
• Become proficient with EPDM and EC process, JDE (MRP System) and Laserfiche.
• Maintain documentation files.
• Issue documentation within and outside the company.
• Prepares information and data for analysis.
• Provide interface for production and procurement of components.
• Provide interface for obtaining prints, drawings for facility.
• Provide operational metric charts for department as needed.
• Maintain controlled copies of all documents pertinent to an order, e.g. P.O., drawings, revisions, approvals, pricing sheets, quotations, customer correspondence.
• Create and maintain customer manuals as appropriate.
• Develops and maintains necessary logs.
• Follow all Circor company policies and procedures.

JOB REQUIREMENTS

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Industry knowledge (manufacturing environment)
• Computer Literacy - Proficient in MS Office, knowledge of PowerPoint
• Excellent written, oral communication skills
• Excellent time management and organizational skills

Education & Experience

• High School diploma or equivalent
• 1 - 2 years of college or equivalent years of related clerical / administrative, project administration, document control experience
• Prior customer service, document control, project management support experience

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities