Job description

Position Summary
Washington DC based company is seeking a Helpdesk Agent located in Ohio that will assist in meeting their needs by providing outstanding customer service. The Helpdesk Agent will answer inbound contacts from providers in order to provide and process information in response to inquiries, concerns and requests about products & services.

Responsibilities (Essential Duties and Responsibilities)

• Answer inbound phone calls from clients and create tickets
• Provide exceptional customer service to all callers
• Escalate tickets regarding technical issues for appropriate resolution
• Assist with on-the-job mentoring of new helpdesk agents as needed

Minimum Qualifications (Knowledge, skills, and abilities required)

• Ability to use logic to troubleshoot issues
• Excellent problem solving and critical thinking skills
• Outstanding interpersonal and communication skills, both written and verbal
• Professional and mature workplace attitude and behaviors
• Previous customer service experience
• Ability to organize and efficiently manage multiple priorities with a keen sense of urgency
• Ability to interact effectively with all callers over the phone and with other associates of the organization
• Ability to learn and effectively navigate relevant computer systems

Preferred Qualifications

• Previous inbound call center experience
• Experience troubleshooting

Travel
This position does not require travel. While this is a remote position, the candidate must be an Ohio resident.

Job Type: Contract

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