Job description
JOB SUMMARY:
- Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, training, quality assurance and managing the staff to call volume ratio.
- Will provide agent support for escalated calls and interacts with physicians’ offices for updates and changes.
- Responsible for updating and maintaining operational procedure guides and procedures.
- The Contact Center Team Lead possess expert knowledge of all Contact Center Agent job responsibilities and when needed acts in the contact center agent role
JOB REQUIREMENTS:
- Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field
- Minimum 3 years experience
- POSITION LOCATED ON NORTHWEST HOSPITAL CAMPUS, WEEKEND AND HOLIDAY ROTATION REQUIRED
- 10:30 pm to 7 am shift
Location: LifeBridge Health · PHYSICIAN REFERRAL &
Schedule: Full-time w/Weekend Commitment, Night shift
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