Job description

At the Furniture Mall of Texas, we believe in making a difference in people’s lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, and Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Congratulations Specialist! (What others would call a customer service)

The BEST person for this role would be described as someone who is Humble, Hungry, and Smart. Humble that you put other's needs above your own to serve and help others. Hungry to make a positive difference and creatively finds solutions to challenges that others would walk away from. Smart with people, can relate, empathize, encourage, challenge, and inspired to help our work family and our guests to the best of your ability.

If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.

Position Title: Congratulator

Report to: Congratulations Manager

Position Summary:

Perform customer service duties that are assigned by their direct supervisor in a professional, efficient, and pleasant manner (SMILE) with a contagious positive attitude.

Job Descriptions-Duties Included.

• Processing or checking out Sale Invoices/Financing, Credit memos, Exchange item tickets, and Service tickets within an average time of 9 minutes/ticket or less, in a professional and pleasant manner (SMILE) with a contagious positive attitude.
• Answer phones w/in 15 seconds with a pleasant voice/manner, research for the solution to customer requests.
• Daily balance cash/credit cards/ deposit slip and perform the necessary task associated to end of the day closing (Counting Sale Ticket, cash receipt reconciliation, post-transaction, saving the report, and scanning into a designated location).
• Schedule deliveries accurately in a timely manner/ as needed.
• Must be able to communicate w/ guests, and work w/ different personality types with a pleasant manner and contagious positive attitude.
• Funding of financing transactions within 3 days after delivery.
• Filing Sale Ticket of a prior month in a timely manner.
• Cleaning and organizing congratulation center daily for a better guest experience.
• Dress appropriately and be presentable as a company’s representative.

Qualifications:

• High School Diploma or equivalent required
• Some college - preferred
• Minimum of one year of experience in customer service
• Positive attitude and work ethic
• Ability to type effectively and efficiently
• Basic math calculation
• Must be self-motivated and able to multi-task
• Pleasant telephone voice and manner
• Ability to work individually or with a team to achieve a common goal.
• Strong communication skills
• Basic to intermediate computer knowledge required

Job Requirements:

• Must be able to stand for up to an eight (8) hour shift.
• Must be able to work evenings and weekends
• Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
• Undertake and complete other responsibilities as assigned an objective setting with store management.
• Undertake and support any policy, change, system or work rules the company implements regarding this position.

Benefits:

• Best work/life balance ratio of any comparable retail position
• Free Cookies, Custard & Coffee!
• Family-owned business with none of that corporate attitude
• Employee Discounts

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Austin, TX 78753: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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