DUTIES

• Checks general voicemail box and personal voicemail box once at the beginning and once at the end of daily shift; delivers or returns messages as appropriate.
• Operates the front desk telephone console to receive, transfer and discharge calls in a prompt, appropriate and courteous manner.
• Records telephone messages: writes message on a phone message pad; obtains caller's name, telephone number, date and time of the call;; asks for correct spelling of caller's last name and company, and repeats the information; ensure the delivery of the message to the recipient in a timely manner (within five minutes or upon the return to the office).
• Provides staff extension, home, pager or cell numbers as necessary, according to policy.
• Provides approved resident telephone and address information to callers, visitors, or delivery people for all units of Ingleside at Rock Creek according to policies.
• Operates the public address system as necessary to page persons or make announcements
• Monitors fire alarm panel and use appropriate sound system equipment for announcements of emergency situations.
• Maintains front desk in a neat, clean, and organized manner.
• Greets visitors in a courteous and professional voice and manner; answers questions of visitors and residents, giving appropriate information (i.e. provide marketing information as requested by visitors); contacts appropriate staff member for assistance when response is unclear.
• Ensures that visitors sign in and out of the guest book properly.
• Accepts deliveries for residents, or staff; notifying appropriate person for delivery.
• Sorts and distributes interoffice and outside mail for the department ensuring it goes to the appropriate box.
• Maintains accurate contact records in order to appropriately locate staff (i.e. telephone, cell phones, paging system).
• Refers to the Receptionist Reference and Help Books as needed.
• Performs designated opening and closing procedures at front desk.

QUALIFICATIONS

High school diploma or general education degree (GED), at least one (1) year office experience or business school training required; or equivalent combination of education and experience. Incumbent should be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong customer service skills, and be able to type 25-50 wpm. Must be proficient in the operation of computer applications, various office machines including switchboard telephone, calculator/adding machine, copying machine, fax, etc.

EEO Statement

As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.