The Computer Operator Analyst is responsible for system monitoring across multiple platforms, monitoring work and files from multiple locations and sites, problem solving, error resolution, technical support engagement, and follow-up. The position ensures accurate and timely delivery of client files and customized reporting with a minimal amount of supervision, including the production and delivery of all client CDs. They are also responsible for communication with clients pertaining to all file issues and processing inquiries across multiple shifts, including off-hours. Participates in gathering evidentiary documents for various audit examinations.

This is a Part-Time Opening

Hours will primarily be Sunday 10:00AM -7:00PM, Monday 11:00AM-6:00PM, Fri 11:00AM - 4:00PM, some flexibility may be required to ensure coverage

• Monitor workflow across multiple environments ensuring that work is completed timely and accurately to ensure that daily files and deposits are met according to client SLA requirements.

• Monitor and resolve file activity from multiple sites, resolving all errors encountered and communicating with processing sites on outstanding file activity including but not limited to client account receivable files, image cash letter files, long term archive files, client decisioning module files.

• Follow established procedures ensuring complete and accurate file processing adhering to all established procedures and audit and compliance requirements.

• Complex issue resolution, including opening tickets to internal and external support teams, tracking the resolution activity and keeping all internal and external parties apprised of the situation.

• Act as first level support for after hour client contact center for file and processing issues requiring timely resolution.

Basic Qualifications:

• High School

• 2 years of technical experience

• Proficient in the use of MS Office

• Proficient in basic PC support and troubleshooting

• Basic understanding of server/system configurations

• Ability to communicate clearly both verbally and in writing with clients

Preferred Qualifications

• High School

• 2 yrs of technical experience supporting the financial fields

• Experience with file transmissions, remittance platforms, such as Image RPS, integraPAY, R360, RLC, and Mainframe Interfaces

• Detail oriented and quality conscious

• Ability to work and interface directly with clients

• Comfortable working in a fast-paced, deadline-oriented environment handling critical reconciliation tasks

• Accepting of flexible schedule, possibly including weekends, holidays, overtime and/or off shifts

• Team player with good interpersonal skills

• Ability to work well independently and with others

• Responsible for creating various metrics and reports

• Ability to adapt to change and learn new processes as the business evolves

• Must meet the Deluxe established standard minimums for productivity and accuracy

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.