Job description

Certificate Number: N/A/ Job Order: 2022-828/1 Position (On-Site)

MISSION:

Redlands Christian Migrant Association (RCMA) is a nationally recognized non-profit leader in child care and early education. RCMA operates more than 65 centers and 2 charter schools, with a staff of 1,600 employees, in 21 Florida counties. We have grown over the years through our policy of hiring from the communities served, forging a strong bond between parents and RCMA caregivers, teachers and staff.

WHY WORK FOR US?

Would you rather have a fulfilling career than just a “job”? At RCMA, we feel lucky to work in fulfilling roles every day. Like one big family, we work hand in hand with families who need allies on their journey toward big dreams. Through empathy and compassion, we help cultivate a sense of dignity and pride in these valuable members of society and provide them with resources for growth. If this sounds like a family you’d like to become a member of, we’d love to hear from you!

BENEFITS:

In addition, RCMA offers a comprehensive benefits package for full-time employees. This includes a $40,000 Basic Life Insurance and Long-Term Disability Insurance covered 100% by RCMA. Benefits include medical, dental, vision, voluntary life insurance, short-term disability insurance, and a retirement plan. Eligible employees receive holiday pay, personal time off, and tuition assistance.

PURPOSE OF POSITION: Provide technical support and maintain all RCMA staff and children’s computers in assigned centers and area offices. If assigned, act as the Computer Field Specialist for one of the charter schools. Troubleshoot and maintain networks, including access to the Intranet and Internet. Setup new computers and networks as needed. Provide training to staff and maintain RCMA standards for computer use and maintenance. Trouble-shoot and update computer software as required. This position also requires management of area and center cell phone for RCMA vehicles.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Provide Desktop support to the Centers, Area Offices, and Charter Schools in established geographical areas.

2. Provide end user training in MS Office and Windows Applications.

3. Proper inventory control and completion of paperwork to include Track-it systems.

4. Evaluate computer needs at each Center, Area Office, and Charter Schools making necessary recommendation to the Director of Information Technology.

5. Provide Technical support – problem solving via telephone and on-site.

6. Troubleshoot issues with the phone network; this includes contacting providers and support technicians.

7. Coordinate with Help Desk Specialist on managing cell phones for the all area and center RCMA vehicles.

8. Maintain and update RCMA authorized software.

9. Ensure proper computer backups are made as necessary.

10. Assist in management of SharePoint as required.

11. Assist with Alert Media program as required.

12. Other duties as assigned.

EDUCATION AND EXPERIENCE: High School diploma or GED, prefer 2-year degree in computer science or computer or network certifications. Experience working with Microsoft and Windows applications. At least 2-years experience in computer and network support and trouble-shooting.

OTHER: Must have or be able to obtain Florida drivers license and a driving record acceptable to RCMA’s insurance. Reliable transportation. Must also be able to complete a satisfactory background check for working around children.

Additional Comments: This is for a regional Position. Will need to drive RCMA vehicle and travel. Will need to live somewhere within the Area served.

RCMA believes vaccination is the best way to reduce the spread of COVID-19 and protect the children and families we serve, our workforce, and the communities where we operate. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace, vaccination is highly encouraged.

RCMA is an equal opportunity/affirmative action employer and a drug‑free workplace.

Job Type: Full-time

Pay: $18.34 - $23.84 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location

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