Job description
Computer Desktop Support Technician
Location: Lansing, IL
Location: Lansing, IL
Contract position – 3 months
Computer Desktop Support Technician’s job description:
- Microsoft Office 365 and Active Directory support
- Carryout diagnosis and repair of network-related problems
- Bring up-to-date and preserve computer inventory and surplus equipment
- Make sure desktop computers interconnect seamlessly with various systems
- Preserve passwords, data integrity and file system security for the computing environment
- Vouch for and implement upgrades on systems to guarantee longevity
- Ascertain and repair hardware and network connectivity issues
- Support for technical upgrading and maintaining of entire desktop systems
- Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
- Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
- Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
- Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Requirements:
- Minimum 2 years of Microsoft Office and Active Directory experience
- Previous work-related experience in a customer service-related role could be a plus
- Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
- Good communication skills, both oral and written
- Ability to meet new people and commence conversations
- Ability to multitask effectively and work in a fast-paced environment.
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