Job description
The Companion Program Customer Service team works directly with our internal customers such as Client Services, Regional Managers, Customer Install Specialists, etc. to help with the ordering and cancellation of the Companion technology products. This position will focus on inputting data into the CRM.
The primary responsibilities of the person are:
- Provide excellent customer service to both internal and external customers by
- Thoroughly and accurately explaining services offered to both end-users and organizations;
- Remotely communicate installation procedures;
- Offer product support as needed.
- Extensive computer and telephone work required. Must be able to coordinate, schedule and conduct installation phone calls with customers.
- Follow up with clients.
- Answers all support questions for the Companion products and is able to troubleshoot/resolve customer issues.
- Works with manager on establishing best practices and other forms to be provided to all clients for troubleshooting purposes.
- Document client information in CRM.
- This position is being filled in the MD area.
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